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REFUND POLICY

The Hour of Witchery

At The Hour of Witchery, I am dedicated to providing high-quality services and products that are crafted with intention and care. Due to the unique and personalized nature of these offerings, I have a strict no-refund and no-return policy. All sales are final.

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Customized Rituals and Readings

Each customized ritual and reading is specifically tailored to the individual needs and intentions of the clients. The time, energy, and materials invested in these services are significant, and therefore, I do not offer refunds or accept returns for any rituals or readings provided. All sales are final. No exchanges of spells and no transfers.

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Spiritual Coaching and Wiccan Academy

The spiritual coaching sessions and Wiccan Academy courses are designed to offer valuable insights and guidance. Once a session or course has be paid for and has been begun, it is non-refundable and non-returnable.

If you are caught giving the course code to anyone else, you will be removed from the course permanently with no refund.

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Handmade Items

The handmade items are crafted with meticulous care and intention. Due to their personalized nature, I do not accept returns or offer refunds on any handmade products once they have been shipped out.

Please see the Shipping Policy for more information.

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Downloadable Content

All downloadable content, including e-books, guides, DIY rituals, recipes, affirmations and other digital products, is non-refundable and non-returnable once the purchase has been made. Please ensure that you review the product description and details carefully before making a purchase. You CAN NOT resell any content from The Hour of Witchery online or offline.

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Final Sale

All products and services provided by The Hour of Witchery are considered final sale. I do not offer refunds or returns on any items or services once they have been delivered or shipped.

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Customer Satisfaction

While I do not offer refunds or returns, your satisfaction is important to me. If you have any concerns or issues with your purchase, please contact me within 7 days of receiving your item or service. I will do my best to address your concerns and find a satisfactory solution, offer solutions or additional services, or give basic spiritual advice.

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SHIPPING POLICY

At The Hour of Witchery, I am committed to ensuring that your order is packaged

with love and care and shipped in quality packaging. 

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All Sales Are Final

Please note that all sales from The Hour of Witchery are final. I do not offer refunds or accept returns on any items or services once they have been delivered or shipped.

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Shipping and Handling

Once your order has been completed and your package has been shipped out, it is in the hands of the postal service.

I provide tracking information for all orders to help you keep track of your package.

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Tracking Information

You will receive tracking information once your order has been shipped. If the tracking is not updated or you experience any issues with your order, please contact me directly at thehourofwitchery@outlook.com, and I will assist you as best as I can.

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Postal Delays

Any delays in postal delivery are beyond my control. While I ensure that your package is shipped promptly, I cannot be held responsible for any delays caused by the postal service.

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Worldwide Shipping

I do offer worldwide shipping. However, please keep in mind that shipping costs outside of Canada and the United States can be very expensive. Be sure to review the shipping costs at checkout before finalizing your order.

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Packaging

All packages from The Hour of Witchery are packaged with much love and care. I try to use quality packaging materials to ensure that your order arrives safely and in good condition.

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PRIVACY POLICY

At The Hour of Witchery, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.

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Information Collected

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, shipping address, and payment information.

  • Order Information: Details of the products or services you purchase from us.

  • Usage Information: Information about your interactions with our website, including IP address, browser type, and pages visited.

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How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your orders and inquiries.

  • Provide you with information about our products, services, and promotions.

  • Improve our website and services.

  • Comply with legal obligations.

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Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order or comply with the law. This may include sharing information with:

  • Service Providers: Third-party companies that assist us in operating our website, processing payments, and shipping orders.

  • Legal Compliance: Authorities when required by law or to protect our rights.

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Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption, secure servers, and regular security assessments to protect your data from unauthorized access, alteration, or disclosure.

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Cookies

Our website uses cookies to enhance your browsing experience and gather information about visitor activity. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

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Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

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